Customer reviews

A Kinico portrait is often chosen on the strength of what other people say about it: it's a gift, and nobody wants to get it wrong. So here, in full transparency, is how our reviews work.

Who can leave a review?

Only customers who have actually ordered and received their portrait. Every review is tied to a verified order: it isn't possible to rate a product without having bought it.

How do I leave a review?

Once your order has arrived, you can post your review from your customer account, on the page of the portrait you ordered. A rating and a few free-form lines are enough — a word about the artwork, the print quality or the reaction of the person you gave it to helps future buyers enormously.

How are reviews moderated?

We never remove a review for being negative. A review is only set aside if it contains abusive or discriminatory language, personal data, advertising content, or if it is plainly off topic.

Nothing — no discount, no gift, no compensation of any kind — is offered in exchange for a review or a good rating.

What happens after a negative review?

We read it and we reply. If the portrait arrived damaged or has a printing defect, we replace it or refund you in full once you send a photo within 7 days. If it's the artwork itself that doesn't suit you, we offer a free new generation. Our goal doesn't change: we want you to be proud to hang your portrait.

A question about a review?

Email us at contact@kinico.shop, we reply within 24 business hours.